Performance Measurement and Reporting

Victorian Building Commission – I & J Management Services developed a comprehensive analytical framework to support the Commission’s Industry Outcomes Measurement strategy. Through consultation with industry stakeholders the project identified and documented the information required to monitor the quality of building, the attractiveness of the industry to participants, consumer satisfaction and the Commission’s leadership role. The 'Pulse' website was launched in April 2004 and provides free access to up to date information on the Victorian building industry. (2002 to 2004). www.buildingcommission.com.au

Office of Training and Tertiary Education – I & J Management Services developed a performance measurement framework and outcome-based performance measures for the Learning Technologies Branch. Over 2 years we collected data from TAFE colleges, teachers and students to monitor the impact of the Branch’s support for the adoption of flexible learning. (1999 to 2002) http://www.otte.vic.gov.au/learningtechnologies/initiate/measure.htm

Australian National Training Authority – I & J Management Services worked with the Flexible Learning Advisory group to develop indicators for the uptake, use and impact of e-learning in the vocational education and training sector. It then conducted four national baseline surveys of e-learning, canvassing attitudes of employers, VET students, teachers and registered training organisations. A series of national workshops assisted VET practitioners to implement benchmarking activities in their organisations. (2005)

Building Industry Consultative Council – I & J Management Services worked with the Building Commission and the Victorian Building to Commission to develop a Building Industry Comparative Index that compares the cost and risk of major commercial building activities in Victoria, New South Wales, Queensland and WA. (2004 to 2005)

Department of Education, Science and Training – I & J Management Services and Atelier Learning Solutions developed an outcome-focused Performance Reporting Framework for the Australian Government Quality Teacher Programme. The Framework lists outcome measures that will be used to determine the extent to which the programme equips teachers for teaching and learning in the 21st century. A detailed implementation manual provides practical guidance on data collection and management reporting for all state and territory education agencies. (2005)

Program Evaluation

Australian National Training Authority – I & J Management Services has conducted many evaluations of programs associated with the Australian Flexible Learning Framework. The Framework supports the adoption of e-learning in vocational education and training through the provision of flexible learning resources, professional development activities, strategy and policy leadership and communication services. This included a major evaluation of the Framework 1999-2004 which assessed the impact of the Framework and assessment of the case for or against future national investment in e-learning. (2003 to 2004) http://flexiblelearning.net.au/aboutus/keydocuments.htm

Other evaluations include:

Office of Regional Communities – I & J Management Services conducted an interim review of the Community Capacity Building Initiative trialed in 11 Victorian rural communities. The evaluation assessed the extent to which the provision of a community-based facilitator and services enabled small rural communities to build their capacity for community development. (2002) http://www.communitybuilding.vic.gov.au/programs/major_programs/capacity.asp

State Library of Victoria – I & J Management Services evaluated the impact of the Statewide Training Project on Victorian public libraries. The project delivered librarianship, management, communication and information technology training for staff of Victorian public libraries. The evaluation made recommendations on the content of a 3-year training plan for 2002-2005. A further review was conducted in 2004. (2002 to 2004)

Office of Training and Tertiary Education

VICNET – I & J Management Services evaluated the impact of Libraries Online projects established to provide an integrated technological network in Victorian public libraries and access to networked library resources. (2000)

Multimedia Victoria – I & J Management Services conducted an evaluation of ‘My Connected Community’, a state government program that supports community groups to get online, develop a web presence and use online technologies for member communication and promotion. (2003-04)

Statistical Analysis

Telstra – I & J Management Services provides ongoing statistical and analytical support to management of Telstra Care’s OHS audit program.

Department of Employment and Workplace Relations – I & J Management Services supported Bryan Bottomley & Associates in their analysis of occupational health and safety outcomes for the national comparative performance monitoring program. Two separate projects have been undertaken looking at the drivers of OHS performance in the aged care sector and building industry. (2002 and 2003) http://www.workplace.gov.au/DEWRSB/WP/Content/Files/WP/WR/Publications/CPMReport0802AgedCareCaseStudy.pdf

Highlands Local Learning and Employment Network – I & J Management Services worked with the Highlands LLEN to develop a statistical profile of young people and training and employment opportunities in the Ballarat area. (2003) http://www.highlandsllen.org/profile.htm

National Occupational Health and Safety Commission – I & J Management Services analysed information from the National Coroners Information Service to identify trends in workplace accidents involving falls from heights. The findings were used in the review of national OHS standards for managing work at heights. (2004)

National Occupational Health and Safety Commission – I & J Management Services is working with the Review of the National Occupational Health And Safety Certification Standard For Users And Operators Of Industrial Equipment to identify trends in the rate of injuries and fatalities involving plant and equipment in each state and territory over the past 10 years. (2005)

Australian Safety and Compensation Council – I & J Management Services analysed information from the National Coroners Information Service to identify trends in workplace fatalities in the national building and construction industry. The findings were used in the review of national OHS standards for the industry. (2005)

ANZ – I & J Management Services provides statistical and analytical support to management of ANZ’s health and safety program. (2005)

Coles Myer – I & J Management Services provides statistical and analytical support to management of Coles Myer’s health and safety program. (2005)

Business and Information Planning

Sport and Recreation Victoria – I & J Management Services undertook a research project to identify the use of information and communications technology (ICT) in sport and recreation organisations in Victoria. A survey of 600 community-based sporting groups (large and small, metropolitan and country, IT-savvy and IT-shy) and interviews with many community groups led to strategic recommendations on opportunities for SRV to monitor and enhance the efficient and appropriate uptake of ICT by sporting clubs. (2001) http://www.sport.vic.gov.au/web/srv/srvsite.nsf/pages/research_ICTSR?OpenDocument

Community Support Fund – I & J Management Services developed an information and intelligence sharing framework for community building in Victoria. Based on consultation with community groups and state and local government agencies the framework recommended establishment of a clearinghouse of information resources and provision of local data support for community groups. (2001)

Holden – I & J Management Services provides financial and business advice on development and implementation of the Holden MasterCard, one of Australia’s leading co-branded credit cards. (1998 to 2003)

National Information and Library Service (NILS) - I & J Management Services worked with NILS to develop a scoping brief for its new Digital Service Delivery Model for people with a print disability. Through research of international models and local client and business imperatives, we helped NILS to better understand the enablers and drivers for change, the technological and operational challenges to be faced, service delivery options and a timetable for transformation.

State Library of Victoria – I & J Management Services reviewed the Victorian Public Library Network’s Statewide Training Project and provided recommendations on future funding of the program through a collaborative model blending fixed and user-pays components. (2004)

Flexible Learning Advisory Group – I & J Management Services worked with FLAG to develop the 2006 Business Plan for the Australian Flexible Learning Framework. Senior state and territory officials met periodically over three months to scope and refine the business plan and allocate the Framework budget. (2005)

Community Strengthening

Department for Victorian Communities – I & J Management Services is one of four organisations delivering an integrated program of initiatives through the Community Building Resource Service. I & J Management Services is providing Local Data Support to communities in Shepparton, Corio and Broadmeadows, including compilation of community based employment data, support in development and conduct of community surveys and skills audits, and training on the effective use of community data. (2003 to 2005)

State Library of Victoria – I & J Management Services wrote a major series of research reports titled ‘Libraries Building Communities’ that examined the role of public libraries in building social capital. The suite of reports present examples of the ways in which Victoria’s library network is contributing to the life of communities and providing citizens with access to information and other services. (2004)